IT Service and Support

IT shouldn’t be complicated…
…but unfortunately, it is.

 

Don’t worry, we’re here to help – IT should be something you take for granted… like electricity. You know it’s there, you use it every day and it just works, even though there’s a huge amount of complexity behind creating and distributing it for you to use – so you don’t even need to think about what happens in the background when you turn on a lightswitch.

Delivering and improving

This is exactly why we’ve used our years of experience in migrating and supporting businesses and charities alike to craft packages that make things simple – with them, you get the full suite of features and benefits that your organisation needs to not have to worry about IT and get on with doing what you do best… running your business. Pretty neat, right?

Delivering and improving

This is exactly why we’ve used our years of experience in migrating and supporting businesses and charities alike to craft packages that make things simple – with them, you get the full suite of features and benefits that your organisation needs to not have to worry about IT and get on with doing what you do best… running your business. Pretty neat, right?

What are the options?

Identity management

Usernames and passwords, stored (securely!) in the Cloud – no servers needed to make this happen! Manage your users easily and efficiently from a friendly control panel in a web browser.

Self-Service Password reset

Make “can I get a password reset?” a thing of the past… everyone loves a bit of self-sufficiency!

Managed Endpoint Protection

Keep the nasties off of your hard drive with the amazing Sophos Intercept-X – including Malware and ransomware protection.

Managed Web Security

Not sure if you’ve just been duped by a dodgy website? Fear not! Sophos Intercept-X has your back by stopping attacks before they happen.

Managed Email Security

What’s that? You’ve received a remittance advice you weren’t expecting? Free money, eh? Better download and open that PDF attachment to find out! (Don’t worry - with Sophos Intercept-X, you can click away safely!).

Device Management

If you have a large number of devices to wrangle, this is a must – Microsoft Intune allows you to manage any device, in any location, from anywhere. Want a new app installed? Done. Change a setting? Done? Make a cup of coffee? Erm, we’re not quite there yet…

Office 365

The package that needs no introduction… Cloud-based email, file storage, team-based collaboration, chat, Business Intelligence, Task Management and waaaaaaaay more. Go down the rabbit hole, Alice.

Office Desktop Applications

The package that needs even less introduction than Office 365 – Word, Excel, PowerPoint and more. ‘nuff said.

Remote Assistance (On-Demand)

More cost effective than Proactive support, On-Demand support gives you the use of our helpdesk when you have an issue – get in contact with us when you have an issue that needs sorting, and we’ll sort it!

Remote Assistance (Proactive)

The best kind of support possible – this means we fix most problems before they occur. Via our Remote Monitoring and Management platform, we enact either automated or person-based fixes to issues as we see them starting to build. This costs a little more as it’s a little more work intensive, but it’s definitely worth it.

Support Helpdesk

Bit of an obvious one, this – our helpdesk is manned by some super-nerds who not only know their stuff, but are also lovely people to talk to. Whether you need to raise a serious issue, or just have a question, they’re here to help.

…but that’s a lot of stuff! How do I know what I need?

 

That’s where our packages come in! We’ve created combinations of the services we offer based on our experience of what works best together. If you want something that’s not on the list, not a problem… we have some additional bolt-ons below the table.

Bolt-ons

Internet Service

Need internet too? Take a look at our Internet Service offerings to see what we can provide, from 76Mb/s to 10Gb/s.

Remote Desktop

Have a specific application or applications that you need to be able to get to from anywhere, at any time on any device? We can provide a Remote Desktop service that’s tailored to your needs to get you to your apps... fast.

Custom Cloud Server

This fills the gap for any server-based application you use on a daily basis that doesn’t or can’t have a Cloud version already available. All of our Cloud Servers are based in our own space within some of the UK’s most prestigious Datacenters, so you can be categorically sure that your data is safe, secure, highly available and most importantly... you know exactly where it is.

Hybrid Active Directory

If you’re running systems that still need an “on-premise” Active Directory for user authentication, we can Cloud it for you (and we’re pretty sure that’s an actual term!). This means that your Active Directory runs from our Private Cloud in our own Datacenter space – so you get the benefits of on-premise, without having to have any servers in your office. Magic.

Device as a Service

With the rise of everything-as-a-service, why not do this for your Laptops, Desktops and Tablets too? This allows you to have the final piece of your IT infrastructure as a monthly recurring cost, along with your Cloud services and software licensing – meaning much simpler cost of employment calculations for your employees and greater ease to flex up and flex down when users start or leave your organisation.

So what are you waiting for?

Contact us today to find out how we can help your organisation.

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